Customer Service Directory

What is customer service?

Customer service is a department or group of employees who are responsible for making sure that your needs as a customer are met. In many cases, the items they sell don't work as promised, and you need to file a complaint with them in order to get it taken care of. Calling customer service is always a hassle - all you want is a product that works! Any time that there's an error on your part, such as forgetting a password or entering incorrect information during the checkout process, the customer service representative has to put more effort into getting it fixed. This can be especially frustrating if no one answers your call after being repeatedly directed by automated messages.

What are the important qualities of customer service?

Good customer service is characterized by the following qualities:

• Friendly and pleasant. You get pushed around too much on the phone with automated machines, so it's nice to speak to someone who's willing to help you out in a friendly way!
• Flexible. They should be able to work with you if something unexpected happens instead of just saying "no" or "we can't do that."
• Respectful of your time. This is especially important for online chat interactions, which often last 15 minutes or more. If the customer service representative takes too long on their end without telling you, they might lose you as a customer forever!
• Clear about what they need from you so it doesn't take 10 minutes for them to read through your request and so they don't have to guess what you want.

What is customer experience and why is it important?

The customer experience refers to how a company makes its customers feel. Maybe you've had a customer experience that just wasn't very good, but there are some companies out there doing the best they can to make sure customers receive exceptional service with friendly employees who aim to give off positive vibes.